complaint·July 22, 2024

On the allegation: Staff did not provide adequate food service. LPA toured the kitchen, pantry and additional food it the basement refrigerators. LPA observed staff serve lunch to residents in the dining room, the residents were eating and ate what was provided on the plates. The meal served today was a sandwich, chips, pickles, and Jell-O with fruit punch and water, which meets requirements and the supply of food meets the regulation requirements of two day perishables and seven day non-perishable. LPA interviewed staff and residents which revealed the facility provides 3 meals per day, 2 snacks, and dessert. Interviews reveal food, beverages and snacks are available when the residents want them. Resident interviews revealed the food is not great but it is not bad either, would say it is ok. Resident interviews revealed resident would like to have a residents choice on the menu and the menu should be changed up so it is not repeated as often. LPA reviewed the residents menus and the food being served differs from day to day. Resident interviews stated they would prefer more options of bread being offered. Administrator stated the facility will provide food the residents like, and if residents tell the staff/Administrator what they want or need the facility will look into it so they can supply it. Residents interviews revealed the portion size of meals and meals themselves are adequate. Based on the evidence this allegation is Unsubstantiated at this time. On the allegation: Staff did not provide a comfortable temperature for residents. LPA toured the facility, each resident room has its own air-conditioning unit. Resident interviews revealed the facility is not cold or hot, the temperature is fine and can be adjusted if needed. The staff interviews revealed the facility air-conditioning units are working properly and can be changed as needed if and when the resident wants it. LPA observed on visit the facility outside temperature was at 86 degrees, a warm day and the facility temperature was very comfortable not hot or cold inside. Based on the evidence this allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of report printed for Administrator/Licensee.