complaint·May 22, 2024

R1 stated that, they did not want staff to touch the items in (their) room. R1 also stated that they feel safe and cared for in the facility and had no issues with the facility. In interview of Staff 1-4 (S1, S2, S3, and S4) on 01/26/2023, all stated that they have prompted R1 for assistance and help and R1 refused help with cleaning and hygiene. On 01/26/2023, LPA made observations of R1’s room and noted at least 4 Amazon packages in R1’s room, LPA noted that there was no apparent odor emanating from in or around R1’s room and no incontinence issues during the interview and visit on 01/26/2023. Interview with Administrator on 03/23/2023, LPA interviewed Administrator, who stated, R1 now has additional cleaning support, and additional incontinence support as part of R1’s care plan. On 03/23/2023, LPA also viewed fire extinguishers throughout the facility to be in regulation compliance (87203), staffing to be in sufficient numbers and resident counsel meeting posted monthly with scheduled meeting posted on facility bulletin board. At this time there is not enough evidence to support the allegation of, “Staff failed to observed resident’s continued self-neglect.” and is unsubstantiated at this time. Exit interview, Report read, report singed, and report provided.