complaint·July 17, 2025

This is an amended report. The hospice resident is being denied the right to see this individual. The Executive Director of the Oaks at Paso Robles is citing a conflict-of-interest company policy. LPA reviewed Westmont Living's Community Visitation Policy for Former Team Members, the document states in part, “If a former team member secures other employment with a company that involves working at the community (e.g., working for a hospice company or as a private caregiver, etc.), they will not be prohibited from doing that work as long as they are professional and clocked in for that employer. The Company reserves the right to prevent any former team member from entering the community. In those cases, the former team member will be notified by the Executive Director that they are no longer permitted on site. After that, if the former team member wishes to visit residents, they would need to meet with the residents away from the community.” LPA interviews revealed that on 4/30/2025 Executive Director/Administrator Carl Meyer met with P1 and informed P1 that they could not return, but another hospice volunteer could visit the resident moving forward. During interviews, Administrator stated P1 had been at the facility multiple times since their separation from the facility, however they had been observed to be gossiping with residents and staff, which lead to the Administrator to ask P1 not to return. LPA attempted to interview R1 on multiple occasions, but they were unable to be interviewed. During the investigation, LPA did not obtain any corroborating evidence indicating R1 explicitly wanted P1 to visit them. Administrator stated they understand if a resident requests a specific visitor, even if it conflicts with their internal policy, they need to accommodate it in some way. Based on the information obtained, the allegations are deemed unsubstantiated at this time. LPA discussed resident visitation rights with the Executive Director and emailed him the Provider Information Notice (PIN) 25-04-ASC on 5/14/2025. Exit interview conducted and copy of report given.