complaint·October 1, 2025

LPA reviewed R1’s file which reveals R1 resides in the assisted living portion of the facility. R1’s admission agreement states the facility will provide weekly housekeeping services including laundering sheets and towels. Additional housekeeping, bed making and laundry services are available for an additional fee. Interviews and record review of R1’s care plan dated 7/1/2025 reveal the facility is washing R1’s linens up to three times per week at no additional cost. Record review of R1’s care plan indicates R1 is incontinent of bladder and requires hands on assistance from staff with their toileting needs but is able to participate in much of the task. LPA interviewed R1 and R1 stated the staff have never left them soiled in bed. Their towels and sheets are washed by staff at least once per week or more often. LPA observed R1’s linens on 7/8/2025 and 7/23/2025 noting no stained or soiled linens. Record review of R1’s care plan indicates R1 requires standby assistance from staff when dressing and grooming in the morning. LPA interview with R1 revealed R1 likes to sleep in and would sleep past noon if they could every day. R1 said the staff come in to try to get them up but R1 tells the staff they want to stay in bed longer. R1 stated the care at the facility is good and when the staff help R1 get ready they help them with their dressing and grooming needs. Staff interviews reveal that staff attempt to encourage R1 to get up in the morning, R1 often refuses and wants to sleep in. Interviews reveal R1 really likes one particular staff member so the facility has asked that employee to assist R1 each morning when they can and when they cannot other staff assist R1. Based on observation, all interviews conducted and documents obtained, at this time the above allegation was found to be unsubstantiated , meaning that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.