Complaint·November 26, 2024

On 11/26/2024 Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit regarding the allegation received. LPA met with caregiver Mimi Arcenio initially then the administrator Tina Gilati arrived around 1250pm. LPA explained the purpose of today's visit. During the investigation LPA conducted interviews and made facility observations. LPA also made facility observations and took temperature readings in resident rooms and in common areas which ranged from 65F down to 63F towards rooms 4 and 5. Temperature is observed to be 65F based on thermostat reading in the facility. Additonally LPA observed that the thermostat is set at maintaining 65F per observation of the thermostat/centralized heating control in the kitchen area. LPA observed three residents in the dining area. All three are wearing warm clothing such as outdoor vest, with a long sleeve flannel and another with a long sleeve sweater beneath a vest. Another resident is wearing a sherpa jacket with a scarf or head wrap to keep her head and ears warm. The temperature readings and thermostat setting do not meet the minimum 68F as outlined in regulations. Based on the information gathered, and observations made, this allegation is substantiated. Based on LPA interviews and items letters received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, are being cited on the attached LIC9099D. Report is reviewed with the administrator Tina Gilati and a copy is provided.