Complaint·June 18, 2025

According to the administrator, she has never observed the private caregiver speaking inappropriately to residents and staff and no one has brought it to her attention as well. The administrator also stated that the responsible party who hired the private caregiver visited the resident almost daily and is very satisfied with the services that the private caregiver is providing. According to the person who hired the private caregiver, he/she stated that they visited the resident almost daily and has not witnessed any inappropriateness from the private caregiver to the residents. They also stated that they trust the private caregiver and they have worked with this person for many years. According to the facility staff, they have not witnessed the private caregiver speaking inappropriately to the residents and they reported that there was one time the private caregiver attempted to assist them with calming down a resident who was yelling and screaming but he/she was not rude and/or disrespectful to the resident. After the investigation, this allegation is deemed to be unsubstantiated. Regarding to the allegation of - staff do not prevent private caregiver from interfering with residents' activities, the reporting party stated the private caregiver takes the television remote, turns off the television and hides the remote, resulting in residents not able to watch television as an activity. As part of the investigation, LPA interviewed the administrator and the facility staff. The administrator denied the allegation and stated that she has not observed this behavior from the private caregiver nor it was reported to her. LPA interviewed the facility staff from different shifts and all of them stated that they have not witnessed such behavior from the private caregiver. Based on these observations, and interviews the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated. The report is reviewed and discussed with the administrator. A copy is provided.