Public Record
New Life Residence
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About this facility
Operating details and county context
Operating details
- Capacity
- 6 residents
- Phone
- (650) 579-1131
- Address
- 976 Norton
- Licensed since
San Mateo County context
209*CCLD
Total facilities
6.0*CCLD
Avg citations
8.1*CCLD
Avg visits
1.9*CCLD
Avg complaint visits
*CCLD: California Community Care Licensing Division. Updated weekly. Last refresh .
Citations
19 citations on record
Every regulation cited on a CCLD inspection of this facility, sourced from the public record. Each row links to the visit’s inspector narrative.
What does Type A vs Type B mean?
Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.
Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.
2025
- 87463(a)Type B
Update reappraisal at required intervals
REAPPRAISALSThe pre-admission appraisal... shall be updated in writing as frequently as necessary or once every 12 months, whichever occurs first, to note significant changes in condition... and to keep the appraisal accurate. This requirement is not met, as appraisal for client #3 is not maintained. Licensee failed to ensure that annual appraisals are maintained, which poses a potential health, safety or personal rights risk to clients in care.
- 87464(h)Type B
REAPPRAISALSThe licensee shall request that all residents receive an annual routine visit with a licensed medical professional once every 12 months, either in person or by video appointment. Documentation of the annual routine visit... shall be added to the resident's record. This requirement is not met, as MD reports for clients #2 & #3 are dated more than a year ago. Licensee failed to ensure that annual MD evaluations are maintained, which poses a potential health or safety risk to clients in care.
- 1569.695(f)(2)Type B
HEALTH AND SAFETY CODEA facility shall have a set of keys available to facility staff on each shift for use during an evacuation that provides access to all occupied resident units, facility vehicles, all exit doors, all cabinets...or files that contain elements of the emergency disaster plan, including... food supplies & protective shelter supplies. This requirement was not met, as extra set of keys is not maintained in the event of an emergency. Licensee failed to maintain spare set of keys, which poses a potential health, safety or personal rights risk. This was discussed w/ administrator on 1/30/24.
- 87609(b)(4)(B)Type B
ALLOWABLE HEALTH CONDITIONS/ USE OF HOME HEALTH AGENCIES..Written agreement shall include day and evening contact information for the HH agency...method of communication between the agency & facility, which may include verbal contact, electronic mail, or logbook. This requirement was not met, as there are no progress notes maintained from home health providers whenever they visit a resident. Licensee failed to ensure maintenance of HH notes from visiting providers, which poses a potential health, safety or personal rights risk. This was discussed with administrator on 1/30/24.
- 1569.626(a)(2)Type B
HEALTH AND SAFETY CODEAll RCFEs shall meet the following training requirements, as described in Section 1569.625, for all direct care staff: 8 hours of in-service training per year on the subject of serving residents with dementia. This requirement was not met, as there is no record that staff #3 and #4 received ANY training in 2024. Licensee failed to ensure that staff received required training, which poses a potential health, safety or personal rights risk to clients in care.
- 87465(h)(6)Type B
Record centrally stored prescriptions and refill data
iNCIDENTAL MEDICAL CAREA record of centrally stored prescription medications for each resident shall be maintained and include names of the resident for whom prescribed, prescribing physician and pharmacist, drug name, strength and quantity, dates filled, started & expiration, prescription number and instructions.This requirement is not met, as 2 OTC meds for client #2, OTC Senna and Rx Vit D3 for C5, & medications received but not yet started, are not recorded on CSMR. This poses a potential health, safety or personal rights risk to clients in care.
- 1569.69(b)Type B
HEALTH AND SAFETY CODEEach employee who received training, passed the examination required in paragraph (5) of subdivision (a), who continues to assist with the self-administration of medicines, shall also complete 8 hours of training on med -related issues in each succeeding 12- month period. This requirement was not met, as S1 & S ____ who manage and administer clients' medications, have not received annual medication training for 2024. Licensee failed to ensure that staff who handle medications receive required training, which poses a potential health, safety or personal rights risk. S1 received 1 hour of med training in 2024 & there is no record that S __ received any medication training in 2024.
- 1569.185(e)Type A
HEALTH AND SAFETY CODEThe failure of an applicant for licensure or a licensee to pay all applicable and accrued fees and civil penalties shall constitute grounds for denial or forfeiture of a license.This requirement is not met, as licensee has failed to pay annual licensing renewal fees for 2023, 2024 and 2025, which poses an immediate health, safety or personal rights risk to clients in care.Licensee was reminded to pay licensing fee on 1/30/24 during annual visit.
- 87465(h)(2)Type A
Store centrally held medications in locked secure place
INCIDENTAL MEDICAL CARECentrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication. This requirement was not met, as 2 bottles of Vit D3 stored in common bathroom,and acetaminophen and Vit C stored in kitchen cabinet, where items are accessible to residents. Licensee failed to ensure that medications are stored where inaccessible to clients, which poses an immediate health, safety or personal rights risk to clients in care.
- 87468.1(a)(13)Type B
PERSONAL RIGHTSResidents in all RCFEs shall have the personal right to have access to individual storage space for private use.This requirement is not met, as personal items belonging to staff are stored in closet in client room #3. Licensee failed to ensure that residents' closets are limited to residents' personal items, and not used by staff. This poses a potential health, safety or personal rights risk to clients in care.
- 87633(b)Type B
Facility must keep complete hospice care plan on file
HOSPICE CARE OF TERMINALLY ILLA current and complete hospice care plan shall be maintained in the facility for each hospice resident and include specific information. This requirement is not met, as there is no hospice care plan maintained for client #3, including use of half bed rails. Licensee failed to ensure that hospice care plan is maintained for all hospice clients, which poses a potential health, safety or personal rights risk to clients in care.
- 1569.69(b)Type B
HEALTH AND SAFETY CODEEach employee who received training and passed the exam required in paragraph (5) of subdivision (a)... who continues to assist with the self-administration of medicines, shall also complete 4 hours of in-service training on medication-related issues in each succeeding 12-month period. This requirement is not met, as all staff have not received 4 hours of continuing medication training, which poses a potential health, safety or personal rights risk to clients in care.
- 1569.696Type B
HEALTH AND SAFETY CODEAll RCFEs shall provide training to direct care staff on postural supports, restricted conditions or health services, & hospice care as a component of the training requirements specified in Section 1569.625. The training shall include...4 hours of training thereafter of in-service training per year on the subject of serving those residents. This requirement was not met, as staff #3 and #4 have not received this training for 2024. Licensee failed to ensure that all staff receive required training, which poses a potential health, safety or personal rights risk to clients in care.
- 87303(a)Type B
Maintain facility in clean, safe, sanitary condition
MAINTENANCE AND OPERATIONThe facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.This requirement is not met, as discarded furnishings are observed in backyard--table, chairs, bed frame, 2 bicycles, scooters, shelf--and pipe and insulation are exposed in room #6 as a 3' x 18" section of ceiling is missing. This poses a potential health, safety or personal rights risk to clients in care.
- 87309(a)Type A
Ensure hazardous items are locked and not unattended
STORAGE SPACE AND ACCESSThe licensee shall ensure that disinfectants, cleaning solutions, poisonous substances... and other similar items which could pose a danger to residents are in locked storage and are not left unattended...This requirement is not met, as Windex is stored in common bathroom cabinet, accessible to clients. Licensee failed to ensure that cleaning solutions are secured, which poses an immediate health, safety or personal rights risk to clients in care.
- 87457(c)Type B
Complete admission suitability appraisal
PREADMISSION APPRAISALPrior to admission a determination of the prospective resident's suitability for admission shall be completed & shall include an appraisal of their individual service needs...This requirment is not met, as appraisals for clients #2, #3, #4, #5 are missing or incomplete. Licensee failed to ensure that all residents have completed, signed and dated appraisals on file, which poses a potential health, safety or personal rights risk to clients in care.
2024
- 87465(h)(5)Type B
Keep prescriptions in original containers
Based on observation of clients' medications, the licensee did not comply with the section cited above, as staff prepare clients' medications 7 days in advance, which poses a potential health, safety or personal rights risk to persons in care. Plastic containers containing daily medications for 7 days are observed.
2022
- 87608)a)(5)(A)Type A
Based on observation of 2 half bed rails on bed in room #4, occupied by client #3, the licensee did not comply with the section cited above. There are 2 half bed rails installed on both sides of bed at the foot of the bed, in addition to 2 half rails installed at the head of the bed on both sides. This poses an immediate health, safety or personal rights risk to persons in care.
- 87468.2(a)(4)Type B
Right to sufficient care and qualified staff
Based on observation of facility log and interview with co-administrator, the licensee did not comply with the section cited above, as daily temperature and COVID symptom checks are not recorded for staff and clients since March 2022, which poses a potential health, safety or personal rights risk to persons in care.
Inspection record
5 visits on record since 2022. Most recent on 2025-12-30.
4 routine inspections.
- Inspection2 Type BRead inspector’s narrative
- Other5 Type BRead inspector’s narrative
- Inspection3 Type A · 6 Type BRead inspector’s narrative
- Inspection1 Type BRead inspector’s narrative
- Inspection1 Type A · 1 Type BRead inspector’s narrative
19 citations across the record on file
Nearby
Other licensed assisted living facilities in San Mateo
FAQ
Common questions about this facility
Is New Life Residence licensed in California?
Yes, New Life Residence is currently licensed in California. It has been licensed since 2004.
How many citations does New Life Residence have?
New Life Residence has 19 citations on record: 4 Type A (more serious) and 15 Type B citations. It has received 5 visits (4 inspections, 1 other visit).
When was New Life Residence last inspected?
New Life Residence was last inspected on December 30, 2025 (about 6 months ago). California inspects licensed assisted living facilities (RCFEs) on a periodic basis or following a complaint.
What type of assisted living facility is New Life Residence?
New Life Residence is a Residential Care Facility for the Elderly (RCFE), which is a licensed assisted living facility serving older adults with a licensed capacity of 6 residents. It is located in San Mateo, San Mateo County, California.
How does New Life Residence compare to other assisted living facilities in San Mateo County?
New Life Residence has 19 citations. The county average is 6.0 citations per facility. There are 209 assisted living facilities in San Mateo County.
Does New Life Residence have any serious violations?
New Life Residence has 4 Type A citations on record. Type A citations indicate conditions that pose an immediate health or safety risk to residents. Review the inspection timeline above for details on each citation.
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