Complaint·April 15, 2024

Regarding the allegation of resident personal belongings are missing, RP stated that many of their personal belongings are still missing, including jackets, shirts, electronics, a cell phone, a portable battery, a charger, cords, his driver’s license, a debit card, documents, and more. S1 mentioned that R1s belongings were picked up by family members. RP also stated that it was given to family members. LPA was able to interview one family member (F1) and it was confirmed that they were able to pick up R1s belongings that was already packed by the facility in storage boxes. These boxes were placed in R1s house. F1 also mentioned that the items that R1 were looking for were the ones they were wearing when an ambulance transported them to the hospital. It may or may not have been lost in transit when R1 was transported to a skilled nursing facility. Regarding the allegation of staff did not treat resident with respect, RP reported calling the facility and speaking to a staff member (S2) to inquire about missing personal belongings. However, S2 told the RP not to call the facility again. LPA interviewed S2 and stated that they said no words to R1. Based on interviews & records review the department has determined that that these allegations are false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. No deficiencies being cited today. Report is reviewed and copy is provided.