Complaint·June 2, 2022

On 6/2/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10- days initial complaint visit. LPA met with administrator, Tomas Consunji and explained the purpose of the visit. Regarding to allegation of staff verbally abusive to residents, there is no additional information forthcoming from the reporting party. LPA interviewed administrator, Tomas who denied the allegation and stated that the caregivers are respectful to the residents. LPA interviewed 3 residents and all of them reported that they are receiving good care from the facility staff, they are being treated with respect and dignity, and their wishes and requests are being honored. LPA also interviewed 2 family members who were present during LPA's visit and both of them stated that staff is very polite, very nice, they provide good care to the residents and they give the residents whatever they want. Furthermore, LPA interviewed 2 facility staff and they have never witnessed any of their co-workers speaking rudely and or verbally abusive toward the residents. This agency has investigated the complaint and found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. This report is discussed and reviewed with administrator. A copy is provided.