Complaint·September 5, 2023

LPA interviewed staff #1 (S1) who stated that they are aware of the cockroach problem in the facility and the administrator is working with a pest control company to resolve it. LPA interviewed resident #1 (R1) and R1's responsible party who stated that staff does a good job with ensuring the facility is cleaned and tidy and they are aware of cockroaches at the facility and the administrator is actively working with a pest control company to take care of this issue. In addition, R1 stated that the room is always cleaned and staff mops the floor twice daily. Based on documents provided, LPA observed a service slip from a pest control company showing the service was provided on July 27, 2023, and on August 18, 2023, administrator reported to the pest control company that R1 spotted roaches in R1's room which triggered a service scheduled for today (September 5, 2023) and monthly thereafter. Based on observation, interviews and record review, this allegation is unsubstantiated as the facility discovered the problem prior to this complaint and the administrator has been working with a pest control company to resolve the problem. Although the above investigations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. This report is discussed with the administrator who arrived during the exit meeting. A copy is provided.