Follow-up·February 10, 2025

On 2/10/2025, LPA Grace Donato made an unannounced case management to the facility. LPA met with Administrator Sharon Wong. LPA explained the purpose of the visit. On 1/30/2025, LPA received an email regarding an inquiry on the refund for a resident (R1). R1 had a conservator sign the admission agreement. R1 did not move in to the facility, however, on 1/11/2024, R1s belongings were moved to the facility including clothing, toiletries and medications. R1, after several attempts to convince to move in, did not go through with living in the facility. The conservator (C1) did send an email of intent to vacate the room on 2/6/2024. Residents items were fully moved out on 2/13/2024. On 1/9/2024, C1 was authorized by the court to temporarily place R1 at Joyful Chapter or an equivalent assisted living facility for R1s safety due to dangerous living conditions in the home, including the presence of black mold, feces, animal blood and hazardous conditions, and to shield temporary conservatee from any violence or altercations in the home. Per the admission agreement signed by C1 it is stated that " Prior to moving in, resident shall pay a last month's service fee, which will be applied to resident's last month of occupancy." The facility followed the refund conditions in the admission agreement. The facility has provided the breakdown of the fees and the amount of refund given back to C1. No deficiencies cited today. Report is reviewed and copy is provided.