Complaint·June 22, 2022

On this day Licensing Program Analyst (LPA) Jaime Vado and Kevin Varilla conducted an unannounced complaint investigation visit to deliver the findings of the above allegation. LPA met with caregiver Carlos Ordonez and explained purpose of today's visit. During the course of the investigation interviews were conducted, resident medical records were reveiwed, and facility records are reviewed. It was found that the resident's wound was discovered by facility staff on 3/12/2022 and was seen by the residen't PCP on 3/15/2022. The PCP recommended home health to care for the recovery of the wound. PCP described the injury as occurring naturally due to skin break down to the foot. Home health provided care to the foot and did not give the facility specific instructions to the staff besides elevation. The allegation is unfounded. This agency has investigated the complaint alleging residen sustained pressure injury while in care. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Report is reviewed with Carlos.