Complaint·September 4, 2025

On 9/4/2025, Licensing Program Analyst(LPA) John Calandra met with facility representative for this conclusionary complaint investigation. LPA Calandra explained the purpose of the visit. Complaint alleged that the facility did not provide a refund to resident’s responsible party. Based on document review and interviews, S1 sent R1’s responsible party a refund check which could not be deposited due to a printing error. Thus, S1 sent a subsequent refund check to resident’s responsible party which they were able to deposit. Based on the fact that the resident’s responsible party was refunded the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is unsubstantiated at this time. No deficiencies cited during today's visit. An exit interview was conducted. This report is reviewed with facility representative and a copy is provided.