Complaint·December 21, 2023

LPA Jeung met with staff and interviewed client and visiting family member. Based on investigation by the Community Care Licensing Division of the CA Department of Social Services--which included records review and interviews with staff, clients, and others--these allegations are determined to be unfounded, meaning that the allegations could not have happened and/or are without a reasonable basis. Prior to 9/14/23, POA for health care of client #1--referenced on LIC811 of 11/21/23--visited facility 5 days per week. Visits lasted a minimum of 30 minutes, up to 5 hours, and always included lunch and/or dinner service. She did not sign in on facility's visitation log. After 9/14/23, POAHC visits lasted up 30 minutes, only once or twice per week. She has never been forbidden to visit client #1. There have been no complaints about residents being forced to go to bed earlier than they would like to. Most of the residents tire easily and prefer to go to bed early. If someone does not want to go to sleep, staff will help them to get ready for bed, and s/he is free to go to sleep as s/he desires.