Complaint·February 7, 2024

Page 2 - LIC9099 Staff in the facility are able to communicate to residents as necessary. Some staff do have difficulty but not to the point of not understanding. Those staff with a language barrier, do have resources such as other staff to assist in translation, and have the ability to communicate using translation devices. R1's room mate was diagnosed with dementia and would wake up at random hours during the night due to diagnosis such as sundowning. As a result, the facility moved the room mate and provided R1 with a private room despite only paying for a single bed, not a double, and was able to stay in the room for the duration of their time of the facility. The room mate was deemed compatible at the time of assessmentsm but when the room mates behavior changed, the facility moved the room mate to a better compatible room which provided R1 with their own room. The facility attempted to meet the needs of R1 at all times and made adjustments where needed. The facility communicated with R1 and the social worker of R1 to collaborate and continue to meet the needs and requests made by R1. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Nancy.