Complaint·October 11, 2023

Regarding to allegation of- staff does not ensure kitchen floor is clean, the reporting party stated that the kitchen was filthy. During LPA's visit on August 29, 2023, LPA observed the kitchen floor in between the medication cabinet and the food cart was filled with brown and white particles, and the stairs to the garage appeared to be black in the middle and sticky. These observations were acknowledged by the administrator. After the investigation, this allegation is deemed to be substantiated and the deficiency was issued on August 29, 2023 on LIC 809 and LIC 809D reports. Facility has submitted a copy of the plan of correction and it was reviewed and approved by CCL. Regarding to allegation of staff does not ensure food is properly stored, the reporting party stated that opened food condiments, such as mayonnaise, hot sauce and other items were not refrigerated, vegetables on the floor, and etc. During LPA's visit on August 29. 2023, LPA did not observe the observations that were reported by the reporting party, however, based on the photos provided by the reporting party, it revealed that fruits and vegetables were placed on the floor, and opened food condiments were stored inappropriately. After the investigation, this allegation is deemed to be substantiated. Based on interviews, record reviews and observations during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with Administrator, and Appeal Rights provided. According to the male adult, on the day of the incident, there was an unidentified male parked in his driveway so he asked the person to park somewhere else as there was a deliver coming for the facility and the driveway needed to be cleared for the delivery truck. However, this person refused to move initially but eventually did. In regards to the Ombudsman's requests, the male adult stated that he was not a staff at the facility, therefore, he did not have any authorities to provide any information to the Ombudsman. LPA checked facility's association list and this adult male was not associated with the facility. After the investigation, this allegation is deemed to be unfounded as this male adult is not a staff and he was not able to cooperate with the Ombudsman's request. Based on the above information, the Department has found that this allegation to be UNFOUNDED, meaning that this allegation was false, could not have happened and/or is without a reasonable basis. Report was discussed and a copy of this report is provided.