Complaint·March 22, 2023

Regarding to resident #2 (R2) who was only getting one SSI check for the monthly payment at the facility, however, last month R2 received an additional SSI personal needs check and the facility contacted R2's responsible party who came and picked it up. According to facility staff #1 (S1) who has been working at the facility since 2017, when resident's SSI personal needs checks arrived, the facility would contact the responsible party to come and pick it up. LPA interviewed R2's responsible party who validated that the SSI check was picked up. LPA attempted to call R1's responsible party multiple times but no one answered and the voicemail was not set up and staff stated that R1's responsible party never picked up the phone. He/she would come to the facility every month or every other month to pick up the SSI personal check(s). Based on the documents provided by the facility, LPA observed R1 and R2's SSI personal needs checks were signed and picked up by the responsible parties in March 2023. After the investigation, the Department has found that this allegation to be UNFOUNDED, meaning that this allegation was false, could not have happened and/or is without a reasonable basis. This report is reviewed and discussed with the administrator over phone. A copy is provided.