Complaint·December 20, 2024

On December 20, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Shengxi (Simon) Liu and explained the purpose of the visit. Regarding the allegation, resident left the facility unassisted, according to the reporting party, on 12/11/2024, Resident 1 (R1), left the facility twice at 11am and 4pm. At 11am R1 was found in the neighborhood and at 4pm R1 was found in San Francisco. During the visit, LPA interviewed the administrator and reviewed R1's file. According to the administrator, on 12/11/24, there was one staff member present when R1 left the facility at 11am because administrator went to get groceries. At 4pm, on the same day, there were two staff members present, however because they were helping other residents and despite having door alarms, R1 left the facility again and was found in San Francisco. According to R1's file, R1 has a diagnosis of dementia and is unable to leave the facility unassisted. Therefore, the allegation resident left the facility unassisted is determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with the administrator and a copy is provided with appeal rights. Copy of an immediate $500 civil penalty is provided due to absence of supervision.