Incident investigation·December 3, 2024

On December 3, 2024 Licensing Program Analyst (LPA) Murial Han conducted an unannounced Case Management visit to follow up on an incident that was reported by the facility. Upon entry, LPA met with Business Office Manager, Arno Manteiro and Memory Care Director, Anne Aquino and LPA explained the purpose of today's visit. The administrator, Sylvia Chu arrived shortly thereafter. On November 22, 2024, the facility reported resident #1 (R1) and resident #2 (R2)'s son reported to the facility that R1 was hit by (R2) in their apartment and R1 sustained an injury on the head. This incident was unwitnessed by facility staff. After the facility was informed of the incident, the facility worked with the responsible party and decided to moved R1 to another apartment and spoke to R2 who denied hitting R1 and reported that the head injury was due to a fall. The facility reported the incident to CCL, the Ombudsman and the Local Law Enforcement. During today's visit, LPA observed both residents; R1 appeared to be friendly and pleasant and R2 was sleeping in the new apartment. The Memory Care Director and the Administrator reported that both residents are doing well and they will continue to stay in separate apartments for now. No deficient is cited. This report is reviewed and discussed with the administrator and the memory care director. A copy is provided.