Complaint·May 8, 2024

LPA Jeung interviewed residents. Based on this investigation, which included review of client records and interviews with clients and staff, this allegation is determined to be unsubstantiated. Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur. It was alleged that female staff were "flirting" with male resident(s) to get cash tips. Although there is no proof that staff received cash tips from male residents, this was also not refuted by at least one male resident. Based on information obtained from complainant, staff and residents, this may have occurred, as an isolated incident.