Complaint·April 8, 2021

On 4/8/2021, Licensed Program Analyst (LPA) Han conducted an unannounced follow-up complaint inspection with the Administrator, Juliet Pacaldo over the phone and delivered the findings. Due to COVID-19 and health and safety concerns, LPA Han was not present in the facility. LPA Han spoke to the Administrator and explained the purpose of the phone call. Regarding facility failed to ensure residents have safe accommodations to meet resident's needs. The investigation was started by LPA Raygoza and reassigned to LPA Han. The complainant stated that the residents lacked beds with the ability to move to raise the resident's head up during eating. No further information was provided. The Assisted Living facilities are not required to provide hospital beds nor hospital equipment but are required to need the needs of each resident and to meet physician's recommendation for postural support equipment. LPA Han interviewed the Administrator who stated that caregivers check equipment during their shift and when they identify an equipment that is not working such as a bed, they report it to the maintenance staff right away and if the maintenance staff can not fix it, they would call the company where the bed came from and seek for further assistance. LPA Han interviewed 3 staff members and they concurred with the Administrator. In addition, they also reported that if a bed is broken and if the facility has an extra one, they would change it for the resident. Furthermore, LPA Han interviewed three residents and all of them reported that the facility is providing safe accommodations to meet their needs. After investigation, this allegation is unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. Cont on LIC 9099A