Complaint·July 1, 2022

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver the findings regarding the allegation received. LPA met with licensee Juliet Pacaldo and explained purpose of today's visit. During the course of the investigation LPA conducted interviews with staff and other outside agencies. It was discovered that R1 was initially sent to the hospital for not taking medications and being aggressive with resdients and staff. He was on a psych hold for 24hrs and was accepted back at the facility the next day. When he returned back to the facility he became destructive and aggressive again breaking a large window at the facility and throwing rocks at cars. The authorities were alerted and R1 was returned back to the hospital for another psych hold where he remains currently. The hospital and Institute of Ageing are looking for placement of R1 as R1 requries a higher level of care. This allegation is unfounded. This agency has investigated the complaint alleging "facility illegally evicted resident". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.” Report is reviewed with the licensee. No citations issued.