Complaint·April 25, 2023

LPA Jeung observed documentation of personal rights training given to staff in April 2020. Based on interviews conducted by LPA Jeung, no one witnessed clients being treated disrespectfully by staff. Adequate supplies of perishable and non-perishable foods were observed during LPA's initial virtual visit, and 4-week menu cycle was reviewed. Facility appears to be serving a variety of foods of sufficient quantity. Plates and bowls were inspected on 4/12/22 and were not chipped. See Advisory Note for additional information. According to administrator, on 5/29/20, there was a leak in the old pipes in the shared bathroom of 1st floor rooms 35 and 36, which affected just this one bathroom; the bathroom wall was wet. Repairs were done by a plumber on 5/30/20, but a repair invoice was not available to confirm this. Other toilets may have been affected and deemed out of order. Although the allegations may have occurred or are valid, there is not enough evidence to prove the alleged violations did or did not occur.