Complaint·August 15, 2024

When R1 asked to exchange the meal, S1 asked why and when the reason was explained S1, threw the food in the trash. R1 was asking beforehand if it can just be served again because it was a waste of food. S1 then explained to R1 that they can’t serve food to another resident if it already left the kitchen due to food safety. R1 said that they offered cheeseburger as replacement and R1 agreed to this. LPA interviewed 2 staff members. S1 mentioned that the food was thrown out due to them not being able to serve it to a different resident per food safety protocols of the facility. S1 is aware the food is being returned and it just so happens that the trash bin is beside S1, by the kitchen door. S1 stated that they did not say anything demeaning to the R1 but instead asked if they would want to order another meal. Another staff, S2, was tasked to get the order of R1 and when the ticket was done it, the meal was immediately prepared. A third staff member, S3, was the one who served the meal while R1 was waiting on the table. RP was not in the vicinity when the alleged altercation happened. Based on records review, there is a ticket provided by the facility that says that an order was made for a different meal after R1 returned the other food. Regarding the allegation of staff does not ensure residents are accorded dignity in their personal relationships with staff, residents, and other persons, RP stated that R1 is treated unfairly by staff for being Chinese and not Filipino. LPA interviewed R1 and it was stated that he/she is happy at the facility and that there are no issues with the staff. LPA also interviewed five other residents with different nationalities, and all mentioned that there is no issue with regards to staff and they are happy here in the facility. R2 mentioned that the staff here have been wonderful, and the stay here has been good. Another resident, R3, mentioned that staff here are friendly and all are very competent, they are kind and not intrusive. Based on interviews & records review, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed and copy is provided.