Complaint·November 8, 2023

During today's visit, LPA observed multiple nails were protruding from the wooden floor slabs and some wooden slabs were cracked. These observations were acknowledged by the house manager. LPA observed the ramp from the family room leading to the deck to be sturdy and the mental plate at the end of the ramp created an even surface for residents who are in wheelchairs. According to the house manager, staff did not have any problems with wheeling residents around from the family room into the deck. LPA interviewed the administrator over the phone who stated that the facility has contacted a contractor to come to the facility for the nails and the slabs in the deck, however, the administrator was not able to provide any proof of the repair. Based on observations, and interviews during the investigation, the preponderance of evidence standard has been met. Therefore, this allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with the house manager. A copy is provided and Appeal Rights provided.