Complaint·September 22, 2023

Regarding the allegation, facility failed to notify family members of emergency situation and relocation, according to the reporting party, the facility did not notify the family members about the power outage when it occurred and the facility did not notify family members about the relocation in a timely manner. During the investigation, LPA interviewed the Administrator, Resident Care Director, and family members. Both the administrator and resident care director denied this allegation and indicated that as soon as they found out about the relocation, both the administrator and the Resident Care Director started calling family members to notify them of the relocation. According to 4/4 of the families interviewed, the facility notified them immediately after being aware of the relocation. Regarding the allegation, facility failed to have an adequate emergency preparedness plan, according to the reporting party, the facility did not have a sufficient amount of lanterns and they administrator had to go out and buy lanterns. During the investigation, LPA interviewed the administrator, resident care director and reviewed facility's emergency preparedness plan. The administrator and resident care director denied this allegation and indicated that the facility had an emergency disaster plan that was kept and adhered to. In addition, it was stated that there were a sufficient amount of lanterns and flashlights for residents, however additional lanterns were purchased to provide residents with additional lighting. Families interviewed indicated that facility tried to ensure residents received necessary supplies to be comfortable at the facility during the power outage. Therefore, based on the interviews conducted and information collected, the allegations above are UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed with Resident Care Director and a copy is provided.