Complaint·October 24, 2023

Regarding the allegation that staff are discriminating against resident, according to the reporting party, Resident 1 (R1) is being discriminated against for standing up and eating and was told she can’t be in there if he/she is standing. During the investigation, LPA interviewed staff. Administrator denied this allegation and indicated that no staff has told R1 that he/she can't eat in the dining room if he/she is standing. Based on staff interviews, residents addressed to administrator that they were uncomfortable eating because R1 would be standing and eating in the dining room with his/her back towards residents, and would wear a garbage bag. Regarding the allegation that staff did not ensure resident's room was free of pests, according to the reporting party, the facility failed to ensure pests/flies were not in Resident 1's (R1's) room as R1 has OCD and is germaphobic. During the investigation, LPA was unable to tour and observe R1's room due to facility closure, however LPA interviewed staff. According to 3/3 staff interviewed, R1 has OCD, is germaphobic and hoards items in his/her room. Staff interviewed indicated that R1 would not allow any staff to come into his/her room, including housekeepers due to his/her phobias. In addition, according to interviewed staff, when R1 addressed the flies/pests issue to management, ECO-Lab was notified immediately and they came on a regular basis to inspect the facility. Due to R1's phobias, R1 did not let anyone in his/her apartment to inspect or treat the alleged pests. Based on the interviews conducted, record review, and information collected, the allegations above are UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred. Report is reviewed with Administrator, Joan Johnson and a copy is provided.