Complaint·May 19, 2023

Page 2 - LIC9099 - Unfounded Interviews showed that the resident is unable to operate the cell phone on his/her own due to diagnosis. Even though coached the use of the phone was not easy for the resident. It was the POA decision to remove the phone and it back to the sender with a note attached. The facility was abiding by the assigned POA's wishes. LPA could not deem accountability on this allegation as POA involvement and decision was the reason for removal of the cell phone. The preponderance of evidence standard could not be met per LPA determination. This allegation is unfounded. This agency has investigated the complaint alleging, facility staff allowed resident's gifted cell phone of choice to be taken away from them. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. No citation issued. Report is reviewed with business office manager David LIC9099 - Page 2 In regards to the allegation of, facility staff did not allow resident to have visits outside of the facility. It was again the directive of the POA on file to not allow outside visits with the resident as a heath and safety concern. The facility also saw that this could be a health and safety risk as the resident does have a diagnosis and other physical limitations that would be difficult for a visitor that is not the POA to be able to handle outside of the care setting. As a health and safety risk this directive was being followed by the facility. In regards to the allegation of, facility staff did not treat resident with dignity and respect. It was discovered based on interviews that the visitor requested to visit at a specific time and day. Facility staff prepared the visit for the resident and the visitor who arrived 25 minutes after the stated time. The resident was in a public space observable by staff to enable supervision of the resident to ensure the health and safety of the resident prior to the arrival of the visitor. Staff were present in the area to ensure this. The resident was not in put in a situation that would infringe on his/her personal rights in being treated with dignity and respect. LPA could not prove or disprove that the resident was not treated with dignity and respect as it is one party's word over another in regards to the situation. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. No citation issued. Report is reviewed with business office manager David