Complaint·January 10, 2024

On this day Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the above allegation. LPA met with Interim executive director Jessica Pryor and explained purpose of today's visit. During the course of the investigation LPA conducted multiple interviews with residents and staff. LPA also reviewed training documents as well. LPA concluded that based off the records of staff training, staff are being trained regularly thorugh out the year and using their training database and shadowing hours. LPA observed names from both assisted living and memory care staff attended these regular training. As for resident sustaining injuries while in care, through records review and interviews it was found that the resident in question did have falls due to physical limitations and not from other reasons besides falls that occurred. These falls are documented. These allegations are unsbustantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.