Complaint·January 10, 2024

Page 2 - LIC9099 Meghan indicated that responsible parties emails were used that are on file with the facility, and if there was any issue of a particular family member not being notified, it was possibly due to them not being the responsible party contact so they were not emailed as part of the responsible party group. According to interim executive director Jessica Pryor, she was in place in the facility from Jun30, 2023 up until July 17,or 18, 2023. She stated that she held at least two open discussions and meetings with family members and responsible parties of both memory care and assisted living. She says posts were made through out the facility and says that responsible parties were contacted via email as well. She says there was an open house meeting that took place on July 4, 2023 and another introduction/Q&A the following week after that inviting family members to attend as part of the transition process as the facility transitioned from Sunrise of Redwood City to Oakmont of Redwood City. She provided LPA with email support to show that an email was sent to family members on June 9, 2023 from the previous company Sunrise, and an additional email and posting that was provided to family members around June 30, 2023 in the facility and by email. Due to the items observed and data collected these allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report if reviewed with interim executive director Jessica Pryor.