Complaint·May 10, 2024

Page 2 - LIC9099C Regarding elopements from the facility, LPA cannot determine if this took place based on information received regarding these alleged incidents. There is not enough information and support to show that residents in fact eloped based on staff, video, and family interviews conducted. At the time of the alleged elopements those original staff that were in place, including memory care directors, are no longer present and cannot be contacted. No elopements were reported to management in order to report an incident to the Department. LPA cannot determine if incident reporting took place for the elopements in question. Regarding staff not feeding, dressing, or providing hygiene needs for residents. LPA conducted interviews and made facility observations. Interviews with staff show that the resident in question regarding not feeding or dressing a resident contradict with complainant information and interviews conducted. It was indicated by staff that the residents have the freedom of choice of getting dressed when getting ready in the morning. The resident in question refused to get ready in the morning and staff can not force a resident to change or do something they do not want to do as it will be against their personal rights. For the same resident LPA cannot determine if the was fed on time as the resident was refusing morning care that morning and staff were turned away by the resident and staff intended on returning to the resident to follow up with morning care and feeding. Regarding staff not providing hygiene needs, LPA toured resident rooms that are occupied and observed toilet paper in place. The resident in question is no longer at the facility at the time of investigation to observe if toilet paper was present. Staff interviewed indicate that if there was no toilet paper it would be provided if needed. Staff do replenish toilet paper everyday and when needed. Based on interviews, observations, and other items reviewed, LPA cannot determine if these allegations took place. These allegations are unsubstantiated. Based on these observations, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with the administrator Siobahn Surraco and a copy of the report is provided.