Complaint·April 12, 2023

On April 12, 2023, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced complaint visit to deliver the findings for the above allegation. LPA met with Business Office Manager, Winnie Sato and Resident Service Director, Rowena Cancino explained the purpose of the visit. Regarding the allegation, residents are left in soiled diapers, there were no resident or staff name provided by the reporting party, however during the initial reporting, the reporting party indicated staff leave residents in soiled diapers and are not checking on them. During the investigation, LPA interviewed family members and staff. According to 4/4 of the interviewed staff and interviewed family members, it was indicated that there were days residents were observed being left in soiled diapers. Regarding the allegation, facility wall in disrepair, according to the reporting party, there is a hole in the wall by the elevator on the 4th floor that "pours water" out and it has been like this for a year. During the investigation, LPA toured the facility and observed the 4th floor hallways. LPA observed a hole in the ceiling near the elevators on the 4th floor. According to the Regional Vice President of Operations, Beau Ayers, due to the winter storms, the ceiling was leaking water and eventually cracked. In addition, Beau stated that the Maintenance Director has purchased materials for the ceiling and the repair date is Monday 4/17/2023. Based on observations and interviews conducted during this investigation, the preponderance of evidence standard has been met. Therefore, the allegation that facility wall in disrepair and the allegation that residents are left in soiled diapers is determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Resident Service Director and a copy is provided with appeal rights.