Complaint·July 30, 2024

After the investigation, this allegation is substantiated as the facility provided R1's personal information to R1's relatives without R1's permission which violated R1's Rights as the facility did not remain R1's information confidential. Based on interviews and record reviews during the investigation, the preponderance of evidence standard has been met. Therefore, these allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with the Operation Specialists, a copy is provided with Appeal Rights provided As part of the investigation, LPA interviewed the facility director who denied the allegation and stated that R1 was inquiring about where the Ombudsman's contact information was posted and it was provided to R1. The facility director did not know that R1 was asking for assistance with the call. According to R1, staff did not prevent him/her from contacting the Ombudsman's office. R1 stated that the Resident Service Director provided the Ombudsman's contact information to R1 but R1 thought the Resident Service Director acted like he/she did not want to assist with the phone call, therefore, R1 traveled to the Ombudsman's office. After the investigation, this allegation is deemed to be unfounded. Based on records review, and interviews the department has determined that the allegations were false, could not have happened and/or is without a reasonable basis, therefore the allegations are UNFOUNDED. Report is discussed and reviewed with the Operation Specialists and a copy is provided. After the investigation, this allegation is deemed to be unfounded as R1 stated that the medical device that was attached to his/her body part was causing the pain while he/she was being wheeled into the shower on a shower chair. Regarding to the allegation of- staff are bullying resident in care, the reporting party stated that there was much bullying at the facility and no other details was provided. As part of the investigation LPA interviewed the Administrator and the Resident Service Director who denied the allegation. LPA interviewed R1 who denied the allegation and stated that there was a lady raised her finger while talking to R1 but this lady did not work at the facility. After the investigation, this allegation is deemed to be unfounded. Regarding to the allegation of - staff are financially abusing resident in care, the reporting party reported that the facility has attempted extortion of R1's funds, pushed current invoices under R1's door. As part of investigation, LPA interviewed the Administrator who denied the allegation and stated that there were several conversations with R1 regarding to R1's outstanding balances and the facility has provided a copy of the invoices to R1 in person and placed it underneath R1's door. LPA interviewed R1 who stated that the facility was not financially abusing his/her funds but they potentially could without any further details. After the investigation, this allegation is deemed to be unfounded. Regarding to the allegation of- staff prevented resident in care from contacting the Long Term Ombudsman, the reporting party stated that R1 asked one of the facility director's to make a call on behave of him/her to the Ombudsman office but the facility director did not comply so R1 went to the Ombudsman's office.