Complaint·November 26, 2024

The resident service director stated that the facility van has been broken for many weeks and the facility is offering to pay for the transportation while the van is being fixed. LPA interviewed resident #1(R1) who stated that the administrator was going to make transportation arrangement for his/her recent medical appointment but the resident service director was not aware of it, and called R1's family member and the family member took R1 to the medical appointment. LPA interviewed 2 other residents and they report that the van has been broken for more than eight weeks and they were not aware that the facility was providing other means of transportation such as an Uber or a Taxi. In addition, one of them stated that he/she had to cancel the medical appointments as he/she did not have any transportation arrangements. Furthermore, he/she stated that the residents were not scheduling any appointments as there was no transportation arrangements. After the investigation, this allegation is deemed to be substantiated as the residents reported that they were missing their appointments and they were not scheduling new appointments as there was no other means of transportation that was provided by the facility. In addition, they were not aware that the facility was offering Uber/ Taxi rides. Based on interviews, and observations during the investigation, the preponderance of evidence standard has been met. Therefore, these allegations were determined to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report was discussed with the administrator; a copy is provided with Appeal Rights provided