Complaint·December 4, 2024

On December 4, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Shayan Ghesiar and Business Office Manager, Natice Coles and explained the purpose of the visit. Regarding the allegation, facility faucets used by residents for personal care do not deliver hot water, according to the reporting party, the facility has failed to provide adequate bathing shower water temperature above 86 degrees. During the visit, LPA measured water temperature which includes faucets and showers in 5 resident rooms on the first floor and 5 resident rooms on the second floor. Water temperature throughout the facility measured between 105-107.2 degrees F. Based on observations conducted, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed with Administrator and a copy is provided