Complaint·March 7, 2025

During the investigation, LPA toured the facility and R1's room. Based on observations, there was no functioning heating unit in R1's room and there were no space heaters that were provided. In addition, during the facility tour, LPA observed that the second floor communal area had no functioning heating units, however there were space heaters in the room. LPA observed space heaters in certain residents rooms due to no functioning heating unit. According to the administrator, there has been issues with some of the HVAC units and facility currently looking for repairs. Based on information collected and observations conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties. Report is reviewed with Administrator and a copy is provided with appeal rights. During the investigation, LPA interviewed staff. According to staff interviewed, R1 was asked multiple times if he/she wanted to go to the hospital and if he/she wanted the facility to call 911, however R1 refused and didn't want his/her family members to know. Regarding the allegation, staff did not transport resident to a medical appointment, according to the reporting party, R1 had an appointment on 2/10/25 for his/her pain, however the staff did not take R1 because his/her appointment was too far. During the investigation, LPA interviewed the Administrator and reviewed the transportation log located at the front desk. According to the administrator, if a resident has an appointment, they are required to notify the front desk 72 hours in advance to ensure a drive is available for transportation. In addition, according to the administrator R1 did not notify the facility on his/her appointment until the morning of her appointment. Based on the transportation log, LPA did not observe R1's name listed on the log for 2/10/25. Furthermore, LPA reviewed the resident handbook that is provided by the facility which indicates, to reserve a ride with the front desk receptionist at least 72 hours in advance. Based on documents reviewed, and interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Report is reviewed with the administrator and a copy is provided.