Complaint·January 27, 2026

During the investigation, LPA interviewed R1, interviewed S2 and reviewed S2's personnel file. According to R1, when he/she pressed his/her call button, S2 came to R1 and turned the call button off and leave.S2 indicated that he/she has never turned off any residents call button and does not assist residents with care as that is not his/her job and is not trained for it. According to S2, he/she does not have access to the call button system nor does he/she keep a radio in their office. Based on S2's personnel record, LPA confirmed that S2 does not have any caregiving training. Regarding the allegation, staff not providing a comfortable room temperature for resident(s), according to the reporting party, there are some areas in the facility that are cold and staff are not providing a comfortable room temperature. During the investigation, LPA toured the facility with the maintenance director. A comfortable temperature of 69-72 degrees F is maintained throughout the facility and LPA observed thermostats to be in good working condition. In addition, the maintenance director indicated that most residents have portable space heaters in their rooms. Based on documents reviewed, information collected, and interviews conducted, the department has determined that although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED. Report is reviewed with Regional Sales, Ruth Ocon and a copy is provided.