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Inspection visit

Complaint

JLA HEALTHCARE SERVICES LLCLicense 4156011291 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On this day, Licensing Program Analyst (LPA) Jaime Vado and John Calandra conducted an unannounced complaint investigation visit to open the investigation into the allegations received. During today's visit LPAs met with administrator Eloisa Bustamante and explained the purpose of today's visit. During today's visit LPAs made facility observations. LPAs were able to determine which room of the facility the video recording took place based on the surroundings observed in the video. The video did show resident faces as well which is a violation of resident personal rights. LPAs also interviewed the staff person (S1) who broadcasted the video and S1 did confirm that S1 posted the video to their personal social media account. According to S1 they only posted it with good intiontions and that they did not know they were not allowed to post such without consent. This allegation is substantiated. Based on LPA interviews and items letters received, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, are being cited on the attached LIC9099D. Report is reviewed with Eloisa.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type A

    Dignity in personal relationships

    Personal Rights of Residents in All Facilities - (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This regulation was not met as evidenced by: Per video evidence received it was observed that residents were being recorded/broadcasted and posted onto a public social media platform without consent. S1 was interviewed and S1 confirmed posting the video to S1's social media account. S1 did not observe residents’ personal rights and accorded their dignity as staff videotaped residents and posted the video in Facebook/social media

FAQ · About this visit

Common questions about this visit

What happened during the November 21, 2023 inspection of JLA HEALTHCARE SERVICES LLC?

This was a complaint inspection of JLA HEALTHCARE SERVICES LLC on November 21, 2023. 1 citation were issued: 1 Type A (serious).

Were any citations issued to JLA HEALTHCARE SERVICES LLC on November 21, 2023?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Personal Rights of Residents in All Facilities - (a) Residents in all residential care facilities for the elderly shall ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.