Complaint·September 10, 2025

According to the interview, ADM provided the information requested during this time. The EMTs didn’t want to talk to the family, but kept asking about the DPOA. The ADM of whom was on the phone with the family during this time with a three way with the case worker (CW) during the incident. The family was asking why the R2 needed to go to the hospital. LPA tried to reach DPOA but has not gotten any reply. CW confirmed that they were in a phone call about the resident being sent to the hospital. Based on records review, LPA obtained a police report, and it states that the Fire Captain were waiting for pertinent patient information that ADM was refusing to provide and acting aggressive. Police asked ADM to retrieve the paperwork but ignored the request. ADM was uncooperative, and verbally aggressive, providing several reasons why she refused to provide the necessary information. She eventually obtained and provided the information to the Fire Captain, but only after requesting the information from her numerous times. LPA has also obtained message exchanges between ADM and Social worker, working on managing R2s behaviors. Regarding the allegation of residents are not allowed privacy, RP states that staff said residents doors must remain open. Based on observations, LPA observed that there are rooms where the doors remain open. One resident (R3) had the door closed and just rings the bell if he/she needs anything. At the same time the staff does rounds and checks on them from time to time. LPA attempted to interview 3 residents but didn't want to be interviewed. Based on interviews, records review and observations, the department has determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Report is reviewed and copy is provided.