Complaint·December 20, 2021

interviewed stated they have not received complaints about assistance with showers. Based on the information obtained, the allegation is Unsubstantiated at this time. On the allegation: Resident's/Residents' laundry is not being done. Residents interviewed stated their needs were met and had no issues with laundry. Staff interviewed stated they are assigned specific residents to provide laundry assistance. Staff interviewed stated they did not have any complaints from residents about laundry not being done. Based on the information obtained, the allegation is Unsubstantiated at this time. On the allegation: Staff speaks inappropriately to residents. Residents interviewed stated staff speak kindly, respectfully, and have witnessed staff speaking to others with respect. Residents interviewed believed staff met their needs and have not spoken harshly to them. Staff interviewed stated they have not witnessed other staff speak harshly to residents and would report it to a manager if they observed a staff member speaking harshly. Staff interviewed stated they address residents by “Mr.” or “Mrs.” and their last name as a sign of respect. Based on the information obtained, the allegation is Unsubstantiated at this time. On the allegation: Staff stole resident's property. Some residents interviewed stated they have not lost anything while others stated they have misplaced certain items, including scarves and bands. Staff interviewed stated one resident lost their phone as it was left on a bus. Other staff interviewed stated they help residents search for missing property and report anything of value to the police. Based on the information obtained, the allegation is Unsubstantiated at this time. Exit interview conducted. Report issued via email.