Complaint·June 1, 2023

The flu-like outbreak was limited to 3 residents and the administrator did inform responsible parties/representatives that residents exhibiting symptoms were being isolated as a precautionary measure to prevent the spread of the flu like outbreak. It was alleged that the administrator did not communicate the condition, however the administrator did communicate the flu like outbreak symptoms with responsible parties/representatives. The administrator did not specify the illness causing the outbreak, which was based on observed symptoms, and which was continuously negatively tested for COVID-19. As a precaution, all residents exhibiting the symptoms were isolated, even if they routinely have similar symptoms. Based on the information obtained, there was insufficient evidence to prove the allegation. Therefore, it is deemed Unsubstantiated at this time. On the allegation: Administrator inappropriately spoke to residents in care. It was alleged that the administrator verbally forced a resident into their room as an isolation measure due to a serious infection and told that resident they were not allowed to leave the facility unless it was with a responsible party. It was also alleged that the administrator threatened the residents that when they are late paying their bill, they can be evicted from the facility. Through interview, the LPA learned the administrator told a resident that they were under quarantine due to symptoms of diarrhea, and the resident felt embarrassed that other people in the hallway could have overheard. Resident stated they felt “singled out” due to having symptoms consistent with the outbreak. Although the allegation alleges that the administrator spoke in appropriately to the resident, there was no evidence found that the administrator was inappropriate when they stated facts about symptoms being experienced, that were consistent with a potential outbreak. Additionally, in January of 2023, the administrator held a meeting to notify residents that late payments could be cause for eviction. This is a factual statement and served as an informative measure so that residents would know to pay their bills on time as to not be evicted. Based on the information obtained, there was insufficient evidence to prove the allegation. Therefore, it is deemed Unsubstantiated at this time. Exit interview conducted. Copy of report sent via email and printed.