Complaint·October 1, 2025

During today’s visit, Staff 1 (S1) stated the facility subscribes to a “Dietician Approved Menu” program designed specifically for assisted living as well as other types of facilities for elderly individuals. S1 further stated much of the menu items are made from scratch such as the tomato bisque soup and the Mediterranean Quiche. S1 stated dining room feedback forms are placed on the dining tables and residents are encouraged to provide feedback as to the food items they like and/or dislike. S1 further stated a monthly feedback form is summarized and discussed at the Chef’s Corner Meeting held monthly. During today’s visit, interviews conducted revealed eight out of eight residents believed the nutritional value of the food was of good quality and at a “healthful” standard. Three residents stated when substitute items are requested, they are satisfied with the quality of the substitution and that it is to their liking. Five of the eight residents interviewed specifically stated they ‘liked the food’ and were provided with additional portions upon request. Two of the eight residents stated the food is too spicy at times and acknowledged that that is a personal preference. Based on the interviews conducted, records reviewed, and observations made, the allegation that the facility failed to store, prepare, and serve food in a safe and healthful manner is Unsubstantiated at this time. On the allegation, staff failed to follow the menu: During today’s visit, LPA obtained meal menus from 9/14/2025 to today’s date, 10/1/2025. During today’s visit, LPA observed today’s lunch as stated on the menu which consisted of tomato bisque soup, Mediterranean Quiche, green seedless grapes, endive salad with Parmesan cheese and fresh orange slices, and homestyle strawberry shortcake. During today’s visit, Staff 1 (S1) stated the facility subscribes to a “Dietician Approved Menu” program designed specifically for assisted living as well as other types of facilities for elderly individuals. The menus are created on a seasonal basis and items are pre-ordered based on the ingredients needed for each meal. S1 stated if a menu item needs to be revised, it is posted on the daily menu for that meal of that day. S1 further stated they ensure the items are available prior to creating the menu. During today’s visit, interviews conducted revealed seven out of eight residents stated the facility menu is followed and when substitutions are made, it is only a slight variance from the original stated menu item. Based on interviews conducted and observations made, the allegation that staff failed to follow the menu is Unsubstantiated that this time. Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.