Complaint·February 6, 2026

residents only using walkers on the outing. During today’s visit, interviews conducted revealed Resident 1 (R1) was discouraged from attending the outing because R1’s wheelchair took up space that could accommodate additional residents. During today’s visit, Administrator stated at the onset of becoming Administrator in August 2025, Administrator recognized the need to get the facility bus up and running and promised the residents that it would be fully operable in time for the holiday season. Administrator stated a representative from the California Highway Patrol, Safety Service and Security, Coastal Division MCSU was consulted during the process which took approximately three (3) months to bring the project to fruition making the facility bus fully operable. Based on the information obtained, the allegation is Substantiated at this time and a technical violation has been issued. Exit interview conducted. Copy of report and Appeal Rights issued at the time of the visit.