complaint·June 14, 2023

refuse, they will request assistance from other staff and the other staff is usually successful in encouraging the client to comply with hygiene and grooming tasks. Staff stated they will continue to offer different staff to assist with showers or different times for showers. Once all options have been used for hygiene needs, the staff documents the refusal on the shower log with signature and the attempts that have been made. LPA also interviewed a witness who indicated they were unaware of staff neglecting hygiene and grooming needs. Based on the information obtained, the allegation is deemed Unsubstantiated at this time. Exit interview conducted. No deficiencies noted. Copy of report issued at the time of the visit.