complaint·May 19, 2025

Administrator stated that R1 and W1 arrived unannounced to the facility on the next day (04/27/2025) without a signed Admission Agreement. At which time Administrator told W1 and R1 that they would not be accepting R1 as a new resident in this facility. On 05/02/2025, LPA Jeffries conducted a phone interview with W1, who stated that they provided Administrator with a check for $1250.00 on 03/31/2025, which was cashed on 04/09/2025. W1 stated that on 04/26/2025 they (W1) were at the facility to sign the admission agreement, however, Administrator would not allow W1 sign without R1 present, and the Admission Agreement did not get signed. W1 stated that on 04/27/2025 they arrived at the facility with R1 and Administrator refused them admission. W1 stated that Administrator only spent 5 minutes talking about photography with R1 and did not do any preadmission's assessment with R1 at any time. W1 stated that the facility has not provided them with any amount of refund. W1 did state that they lost “thousand of dollars” as they had to cancel their flight to Europe due to the refusal of admissions to the facility. LPA observed a handwritten receipt for $1250.00 with memo of, “03/04/2025 to the end of March”. LPA also observed LIC602 Physicians report. LPA conducted a second phone interview on 05/13/2025 with W1 who stated that they still have not received any amount of refund. On 05/19/2025 at 11:49am LPA Jeffries contacted W1 a third time and stated that there had no check issued for any amount. Based on interviews and admission of both Administrator and W1, there is enough evidence to support the allegation of, “Licensee did not issue a refund of advance fees as required.” and is substantiated at this time. Exit interview, report read, citation and appeal rights provide.