complaint·May 5, 2025

“Ms. Marsh used R1’s arms as leverage and pulled R1’s sweater off in a forceful and rough manor.” W1 also stated that she, “heard a slap and when I (W1) turned around, I witnessed her (Ms. Marsh) slap R1 on the face.” When LPA asked if W1 if they were certain that it was a slap on R1’s face, W1 stated, “1000%”. W1 also stated that there was a medical evaluation after the slap occurred and there were no red marks on the face. On 02/07/2025, LPA Jeffries conducted a phone interview with Health Care Worker (W2) who stated, they did not see the slaps but did witness the sweater being pulled of R1 “very roughly”. On 02/05/2025, QA Magana interviewed R1, with limited verbal answers 4 of 10 questions, that yielded “no response” answers to questions regarding this incident. At this time, based on the 02/05/2025 interview of the credible witness, there is enough evidence to support the allegation of,” Staff violated client's personal rights.” and is substantiated at this time. Exit interview, report read, citation issued, appeal rights and report provided.