Follow-up on corrections·July 17, 2025

At 9:00am on 07/17/2025, Licensing Program Analyst (LPA) Jeffries arrived unannounced to the facility to conduct a case management visit pertaining to Tri Counties Regional Center (TCRC) facility visit on 07/01/2025, where a rodent was observed and photographed in the facility kitchen. LPA was accompanied by TCRC, Adela Cortinas (QA1), who announce who they are and the reason for the visit. On 07/14/2025 LPA contacted the Administrator by phone and provided local pest control companies who verified by phone that they do rodent abatement. The Administrator requested that LPA email that information to the Administrator and LPA did so on 07/14/2025 with pest control companies contact information and a request that Administrator call one of them as soon as possible in order to abate rodents from facility. On 07/17/2025, QA1 and LPA observed a rat head poking out a hole below the kitchen cabinets, Administrator, QA1 and LPA heard rat scratching, and Q1 and LPA heard rat crying sound during case management visit. Based on this case management visit observations and photographic evidence with reliable witnesses on the TCRC 07/01/2025 visit of the presents of rodents in the facility, LPA Jeffries issued a citation under regulations 87555(b)(27) General Food Requirements, that all kitchen areas shall be kept clean and free of litter, rodents, vermin, and insects. Additionally, on 07/01/2025, TCRC QA2 reported to LPA that the kitchen presented a strong “ammonia” smell. During this case management visit, On 07/17/2025, QA1 and LPA both noted a strong “ammonia” smell when walking through the entrance of the facility, which is the living room and continued through the dining room and into the facility kitchen area. There are two holes and an empty space where the dishwasher was in the past. These observations resulted in a citation of 87303(f) Maintenance and Operations all waste shall be located, stored, and disposed of a manner that will not transmit … orders, pose a risk to health and safety, or provide a breeding place for food source for insects or rodents. LPA issued two citations as a result of this case management visit. Exit interview, report read, citations issue, appeal rights and report provided.