complaint·March 10, 2022

The licensee stated R1 sometimes did not want to go to the ATM machine and wrote the licensee a letter requesting he withdraw money from the bank for him and gave the licensee R1’s debit card and permission to make the withdrawal on their behalf. Licensee stated he gives R1 the debit card back right after, and R1 has a lockbox where R1 can keep valuables locked. The licensee could not provide a record lag to verify these transactions but will in the future. R1 did not state that any money was missing from their account. A credible witness interviewed stated R1 has told them about other issues, but did not state there were any issues with the debit card or money missing. LPA counseled licensee about keeping proper records should they assist any residents in the future. On the allegation: Staff took the resident's wheelchair. R1 stated they do not use a wheelchair in the facility, and use it sometimes when they go outside. R1 stated they did not want to talk about the wheelchair. R1 later stated that their caregiver assists them with the wheelchair when leaving the facility. The licensee and staff stated R1 uses the wheelchair if he goes out somewhere but does not use it in the facility. Licensee and staff stated R1 can have access to the wheelchair anytime R1 wants it. Based on the information obtained, the allegation is deemed Unsubstantiated. On the allegation: Staff do not want the resident to talk on the phone. R1 stated they did not want to talk about this. Licensee stated R1 wanted a cell phone through a free cell phone program but could not obtain one. Licensee stated R1 wanted a flip phone so the licensee bought R1 one with the licensee’s own money. R1 confirmed they have a cell phone and have had one for a year. Licensee stated residents have access to the facility phone, but they only have one line for everyone. Licensee stated he bought a Facebook Portal for the facility for residents to share to video chat with family and friends. Credible Witness interviewed stated R1 had their own cell phone and did not believe there were any issues related to R1 talking on the phone. Based on the information obtained, the allegation is deemed Unsubstantiated. On the allegation: Staff will not give the resident the telephone number of the facility. R1 stated they did not want to talk about this. Licensee and staff stated they have never withheld the facility phone number from residents or staff. Licensee stated the telephone number is posted on the facility bulletin board in the kitchen that all residents have access to. LPA observed the bulletin board and verified the phone number was posted for all residents to access. Based on the information obtained, the allegation is deemed Unsubstantiated. Exit interview, report given.