complaint·May 13, 2025

LPA received paperwork from administrator showing refused services by R1 for imaging orders, gastroenterology appointments, mental health services, caregivers, leg wrapping and assistance with incontinence which also has a note that R1 was warned they will develop pressure sores if R1 is not complaint. W1 stated they have not witnessed any neglect or abuse of any residents including R1. W1 stated “(R1) was the one that was refusing showers and the get up from the chair.” W1 stated “(R1) was incontinent and needed to get up and clean (themselves) and refused and sat there in wet diapers." W1 stated facility never refused any services to come to attend to R1, but that R1 continued to refuse the care. LPA reviewed Police report. Report stated “(R1) alleged abuse and said nothing else. (R1) did not wish to speak about anything with law enforcement. No further information given or evidence any abuse occurred.” LPA spoke with local ombudsman who attempted to interview R1. Ombudsman stated R1 doesn’t like to talk too much, just responds yes or no. Ombudsman stated R1 would not provide any details and that R1 would not give consent for ombudsman to release information to licensing. LPA Rankin interviewed four (4) residents in private at the facility on 4/1/25, all 4 residents did not have complaints about the facility and the care. All residents were observed to be in clean rooms, clean clothes, and were awake and able to answer questions. Two (2) of the four (4) residents had either an inability to speak or had a cognitive decline, but these two residents communicated with LPA with nodding or hand movements confirming or denying in response to questions being asked. Both residents were observed to be cared for, awake and alert, and comfortable with caregivers. Records review state resident was admitted to the facility on 9/12/24. Intake Physician report with a faxed date of 9/9/24 states R1 arrived at the facility able to handle their own ADLs, they are able to follow instructions and communicate needs. No cognitive concerns noted. At time of admittance resident was noted as “ambulatory”. Record from medical services show R1 was seen monthly, often more than once a month, and that multiple referrals were made for care. Based on interviews, and records reviewed. The allegations may have happened or is valid, but there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED. Copy of report printed and given to Licensee.