Complaint·July 13, 2022

Licensing Program Analyst (LPA) Kristin Kontilis conducted an initial 10-day complaint visit to address the allegations as stated above. LPA met with Ruth Grande, Administrator and explained the purpose of the visit. On 7/11/2022 and 7/12/2022, LPA interviewed the reporting party, who noted issues with Person 1 (P1)’s call button and staff not seeking timely medical attention. During the call, it was determined P1 does not live in the licensed/Assisted Living portion of the facility; rather P1 lives in the Independent Living section on the same property which is not licensed by Community Care Licensing Division (CCLD) and does not provide care and supervision to residents in Independent Living. During the visit, LPA viewed a resident roster and confirmed P1 does not reside in Assisted Living or Memory Care. Based off the information obtained, the allegation is deemed Unfounded at this time because P1 does not reside in a facility licensed by CCLD. A finding of “Unfounded” means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview conducted, report issued via email.